Exploring approaches to change management in pharmacy operations

Abstract

It was determined that change process, consisting of preparation, management, and regulation, necessitates active participation and a thorough diagnosis of the pharmacy’s organization's state. Change management should be rooted in established technologies, incorporating functions like planning, organization, motivation, and control. At the organizational level, various approaches — process, system, situational, behavioral, contextual, competent, and adaptive — can be applied. Specific change management approaches include a comprehensive approach, informatization, program-target, and socio-psychological approaches.